Effective Date: August 4th, 2026

SMS Messaging Terms & Compliance

SMS Program Description

GrokOn Marketing LLC DBA operates an SMS messaging program that sends appointment confirmations, service reminders, and updates to customers who have booked an appointment through our website or explicitly requested access to SMS notifications. Subscribers may also receive occasional promotional offers if they have opted in to marketing communications.

Cancellations & Opt-Out

You can cancel the SMS service at any time. Just text "STOP" as a reply to the phone number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help & Support

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at success@grokonmarketing.com or +1 314-742-8177.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message Frequency & Cost

As always, message and data rates may apply for any messages sent to you from us and to us from you. You may receive multiple messages per month depending on your inquiry. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy Policy

If you have any questions regarding privacy, please read our privacy policy: https://compliance.grokonmarketing.com/privacy-policy

GENERAL TERMS & CONDITIONS

The website https://grokonmarketing.com/ is owned and operated by GrokOn Marketing LLC ("Company") dba .

By using this website, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site from .

By using the Site in any manner, whether automated or otherwise, you consent to the terms and conditions outlined herein as you are bound by the Terms of Service.

INELLECTUAL PROPERTY RIGHTS

Our Limited License to You

This website and all materials available on the Site are the property of or its licensors and are protected by copyright, trademark, and other intellectual property laws. This site is provided for personal use or commercial use.

You may not use the Site or any of its materials for any purpose that constitutes an infringement or exploits rights that have not been authorized by us.

You may, however, download, copy, and print materials from the Site for personal use, as long as you do not modify the materials in any way and maintain all copyright and trademark notices intact.

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, reviews, or videos) to , you grant us a perpetual, worldwide, royalty-free, transferable license to use, reproduce, modify, distribute, display, and publicly perform your content in connection with our website and services.

Disclaimers

Throughout the Site, we may provide links and pointers to internet sites maintained by third parties. Our listing of such third-party sites does not imply an endorsement or approval of such sites or the information, products, or services offered on or through the site.

The information, products, services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties and merchantability and fitness for particular purpose.

Online Commerce

Certain sections of the Site may allow you to purchase products and services from third-party vendors.

We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of the products or services.

If you obtain products or services through third parties via the Site, the information obtained through your use, including payment information, may be collected by the third-party.

Your participation and dealings with this third party vendor is solely between you and the third party.

GrokOn Marketing LLC shall not be responsible for any loss or damage incurred as a result of such dealings.

Registration & Passwords

To access certain features of the Site, you may be required to register and create an account.

You agree to provide accurate, current, and complete information during the registration process.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

If you suspect unauthorized use of your account, notify us immediately (at success@grokonmarketing.com) so we can take action to safeguard your account.

PLATFORM USAGE FEES

Usage-Based Charges

Certain features of the GROMAAP platform are billed based on what you use. These charges are separate from and in addition to your subscription or service fees, unless your signed agreement states otherwise.

Usage-based charges may include text messages sent and received, inbound and outbound calls billed by the minute, call recording and transcription, phone number provisioning and monthly number rental, email sends and verification, AI features such as AI voice agents and AI chat responses, premium workflow actions and integrations, carrier registration and compliance fees including A2P 10DLC brand and campaign registration, carrier surcharges, contact lookup and data enrichment, and any other consumption-based service enabled on your account.

Current Rates

Current usage rates are available upon request. Contact us at success@grokonmarketing.com or +1 314-742-8177 and we will send you a current rate schedule.

Rate Changes

Rates may change. Charges originating with telecommunications carriers or third-party providers may change with little or no advance notice, and those changes may take effect immediately. We will make reasonable efforts to notify you of material rate changes. Continued use of the affected services after a rate change constitutes acceptance of the new rate.

Account Balance and Automatic Reload

Usage charges are funded through a prepaid balance in your GROMAAP account. Charges are deducted from your balance as they are incurred.

When your balance falls below the reload threshold configured in your account settings, we will automatically charge the payment method on file to restore your balance to your preset reload amount. By using consumption-based features, you authorize these recurring charges.

Insufficient Balance

If your balance reaches zero, consumption-based features stop working. Text messages will not send or receive, calls will not connect, and AI agents will not respond. You are responsible for maintaining a sufficient balance. GrokOn Marketing LLC is not liable for leads, messages, appointments, or revenue lost because your account balance was exhausted.

Negative Balances

Some charges post after the fact, including carrier reconciliations and applicable taxes. This can result in a negative balance. You authorize us to charge the payment method on file to clear any negative balance.

Taxes

All fees are exclusive of sales, use, telecommunications, and other applicable taxes and regulatory fees. We may calculate, add, and collect applicable taxes on your invoice or against your account balance, including after the close of a calendar month. Taxes are not refundable.

Refunds

Usage charges are non-refundable. You are responsible for charges resulting from your own configuration, including workflows, automations, or campaigns that generate higher usage than expected. Usage is billable whether or not it was intentional.

Funds remaining in your account balance after cancellation are refundable only if you request the refund in writing within thirty (30) days of cancellation. Balances not claimed within that window are forfeited.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct harmful to others.

Without limiting any other provisions of these Terms, if termination is deemed necessary, we may take appropriate legal action for such violations.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which operates.

Any disputes arising under these Terms will be resolved exclusively through binding arbitration in that jurisdiction.

Changes to Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.

For any questions regarding these Terms of Service, please contact us at:

Email: success@grokonmarketing.com
Phone: +1 314-742-8177
Website: https://grokonmarketing.com/

By using our website and services, you consent to these Terms of Service.